Mox Multisport

Terms & Conditions

Scope of Work

Services include, but are not limited to:

Ordering and sourcing custom bikes, frames, and components
Labor for fit consultation, assembly, tuning, and delivery
Scheduling, packaging, and shipping logistics
Post-purchase support and service coordination

Promotions

All promotions are subject to change without notice
Promotional discounts may not be combined with other offers
Eligibility is determined at the sole discretion of Mox Multisport

Terms of Sale

By submitting payment, the client confirms they have reviewed and agreed to these Terms & Conditions prior to purchase
All sales are final once payment is received and any parts are ordered or service work has begun
Deposits for custom or special-order builds are non-refundable once parts are ordered
In rare cases, and solely at the discretion of Mox Multisport, in-store credit may be issued in place of a refund
All service labor is billable and must be paid in full prior to final delivery
Full payment is required before the release of any completed work or merchandise
Order timelines are subject to supplier availability and shipping logistics
Mox Multisport is not responsible for delays caused by manufacturers, carriers, or external events
Any changes to services or orders must be submitted in writing and approved by Mox Multisport staff

Returns & Refund Policy

All bicycle sales are final once payment is completed
Store credit may be issued at Mox Multisport's discretion, minus a restocking fee
Refunds over $100 may be processed via check or card refund; cash is not refunded
Special orders are non-refundable and not eligible for store credit

Allocation Hold Terms

This deposit secures availability of a limited inventory unit prior to final configuration
This deposit reserves an available unit but does not finalize the build
Final sizing, cockpit setup, and specifications will be confirmed during a scheduled fitting
Adjustments to configuration may affect final pricing
This deposit is applied toward the final purchase
Deposits become non-refundable once the order is confirmed and components are committed
Availability is subject to supplier allocation and may change without notice

Accepted Payment Methods

We accept all major credit/debit cards, Apple Pay, Google Pay, and cash

Consent to Proceed

By approving an estimate, submitting a request, replying to a confirmation, or completing payment (including deposits), the client confirms they have reviewed and agreed to these Terms & Conditions.

The client authorizes Mox Multisport to proceed with service, ordering, inventory allocation, and fulfillment on their behalf.

For custom builds and special orders, this includes sourcing components, securing inventory, and initiating labor. Deposits are applied toward the final balance and become non-refundable once parts are ordered or work has begun.

All services, orders, and timelines are subject to supplier availability, final configuration confirmation, and scheduling.

Effective Date: January 1, 2025

Terms of Sale

By submitting payment, the client confirms they have reviewed and agreed to these Terms & Conditions prior to purchase

All sales are final once payment is received and any parts are ordered or service work has begun

Deposits for custom or special-order builds are non-refundable once parts are ordered

In rare cases, and solely at the discretion of Mox Multisport, in-store credit may be issued in place of a refund

All service labor is billable and must be paid in full prior to final delivery

Full payment is required before the release of any completed work or merchandise

Order timelines are subject to supplier availability and shipping logistics

Mox Multisport is not responsible for delays caused by manufacturers, carriers, or external events

Any changes to services or orders must be submitted in writing and approved by Mox Multisport staff

Allocation Hold Terms

This deposit secures availability of a limited inventory unit prior to final configuration

This deposit reserves an available unit but does not finalize the build

Final sizing, cockpit setup, and specifications will be confirmed during a scheduled fitting

Adjustments to configuration may affect final pricing

This deposit is applied toward the final purchase

Deposits become non-refundable once the order is confirmed and components are committed

Availability is subject to supplier allocation and may change without notice

Consent to Proceed

By approving an estimate, submitting a request, replying to a confirmation, or completing payment (including deposits), the client confirms they have reviewed and agreed to these Terms & Conditions.

The client authorizes Mox Multisport to proceed with service, ordering, inventory allocation, and fulfillment on their behalf.

All services, orders, and timelines are subject to supplier availability, final configuration confirmation, and scheduling.