1. Introduction

Mox Multisport (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data when you visit our website or engage with our services.

2. Security Controls

We use reasonable administrative and technical safeguards appropriate to the information we maintain. These may include encrypted connections, authenticated administrative access, route-level access restrictions, rate limiting on sensitive endpoints, and managed hosting and database infrastructure with their own security controls. No transmission or storage system can be guaranteed completely secure, and we continue to review and improve these safeguards over time.

3. Information We Collect

• Information you provide: name, email address, phone number, and the details of your message, including any product, service, or fitting interests you describe.
• Website interaction information: the pages you visit and the path you take through our site during a visit; time spent on pages and in a visit; scroll depth; searches you enter on our site and which results you select; and actions such as clicking links, buttons, forms, modals, phone/email links, or map links.
• Device and technical information: browser type, device type, screen and viewport size, referring site, approximate location (city/region level, derived from your network connection), and timestamps.
• Communications and service records: the content and status of inquiries, quotes, service history, and any follow-up communications with our team.
• Historical records from authorized email integrations:where we've previously corresponded by email, we may import that correspondence into our internal records using an authorized connection to our own business email account.

When you submit an inquiry or contact form, we may associate the website interaction and device information above — from that browsing session — with your submission. We do not treat this information as anonymous once it is associated with your name or contact details in this way.

4. Purpose of Use

We process data to provide services, manage customer relationships, send transactional or marketing communications (opt-out available), and comply with legal obligations. We do not sell or share personal information for monetary value.

5. Tracking, Analytics, and How Staff Use This Information

Our website uses analytics tools (including Google Analytics and Vercel Analytics) to understand site usage and improve performance. Where technically feasible, we limit what these third-party tools receive to information that does not directly identify you, such as which pages were viewed and general engagement metrics.

Separately, when a visitor submits an inquiry, we associate information from that visitor's browsing session — the data described in Section 3 — with the submission in our own internal systems. Authorized staff may view this information through internal tools to understand the request, prioritize follow-up, provide relevant service, maintain customer records, and improve our website and operations.

We may generate internal engagement, intent, or priority indicators to help staff organize and prioritize inquiries. These indicators support human review of inquiries and are not used to make, and do not factor into, decisions about credit eligibility, employment, insurance, or any other legally significant decision about you.

You may disable cookies in your browser settings; some site functionality may be affected.

6. Third-Party Service Providers

We use third-party service providers to operate our website and business, including for hosting and deployment (Vercel), database infrastructure (Neon), analytics (Google Analytics, Vercel Analytics), transactional email delivery (Resend), and authorized email-account integration for importing historical correspondence (Google). Payment for orders and deposits is handled directly through our point-of-sale system and completed with our staff; this website does not directly collect or store full payment card information. We select providers based on their stated privacy and security practices, but we do not independently audit every provider's internal controls.

7. Data Retention

We retain information according to its purpose:

• Inquiries that don't convert to a customer relationship: retained for a limited period to allow follow-up and analysis, after which they may be archived or deleted.
• Active customer and service records: retained for the duration of the relationship and as needed for warranty, service history, and support.
• Transactional records: retained as required for accounting, tax, and legal compliance.
• Website analytics: retained in aggregate or de-identified form beyond the periods above where reasonably practicable.
• Authentication and security logs: retained for a limited operational period to support security monitoring.
• Marketing communications: retained until you opt out, after which we stop sending marketing emails; a record of the opt-out itself is retained to honor it.

When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

8. Your Rights

• Request access to or a copy of your personal data
• Request correction or deletion of inaccurate data
• Opt-out of marketing communications at any time
• Request restriction of processing or data portability, where applicable

9. California Privacy Rights (CCPA / CPRA)

• Right to Know: Request information on categories and purposes of data collected.
• Right to Delete: Request deletion of personal data, subject to exceptions.
• Right to Opt-Out of Sale: We do not sell your data. If practices change, an opt-out mechanism will be provided.
• Right to Correct: Request correction of inaccurate personal data.
• Non-Discrimination: You will not be penalized for exercising these rights.

To exercise your rights, contact us using the information below.

10. International Transfers

Data may be processed on servers located in the United States. By using our website or services, you consent to such transfers where permitted by applicable law.

11. Policy Updates

We may update this policy periodically. The “Last Updated” date above reflects the latest revision. Where we make a material change, we will update the version associated with new form submissions accordingly.

12. Email Communications

Marketing emails are only sent to those who opt in via the marketing-updates checkbox on our forms or a newsletter signup; you may opt out at any time using the unsubscribe link included in such communications. Service-related communications about an inquiry, quote, or order you've initiated are not considered marketing and are not covered by this opt-out.